Returns & Exchanges

If something isn’t right or you just change your mind, don’t worry, we are happy to accept a return for credit or exchange.
Please note that purchases made from ‘other’ Retailer Stores (Not purchased from this website www.paularyanlayers.com) must be returned or exchanged with the store you purchased the items from and cannot be returned via post to us, as it all gets a little tricky for everyone.

OUR REFUND POLICY

You may return item(s) to us for a refund within 30 days from the date your order was dispatched. All goods must be unworn, in a re-sellable new condition, original swing tickets and labels still attached. We will process your refund within 10 working days from the date we receive your returned item(s).
We offer free exchanges on all domestic orders (some exclusions apply). Exchanges on international orders are returned at the customer’s own cost. There will be additional costs associated with the delivery of your exchanged item(s).

TO RETURN AN ITEM FOR A REFUND:

Note; Free or Discounted Items may not be returned for a refund. We are happy to exchange these items for more appropriate styles.
1. Fill out the returns form enclosed in your order
2. Re-seal your item(s) in the original courier packaging (if you do not have the original courier packaging, re-package using a suitable alternative)
3. Ensure the returns form is filled out and is enclosed inside your package
4. Apply the address label and courier sticker (you should have received these with your order) to the outside of the packaging
5. Call Courier Post on 0800 268 743 to arrange a free pick up. Simply let them know that you have a pre-paid courier sticker
6. Once your return has been receipted, we will assess its eligibility for a refund based on our refund policy
7. If eligible, your refund will be processed within 10 working days
8. If ineligible, we will advise you and then courier your purchase back to you. Please note, we reserve the right to charge the return courier fee. If you are unsure whether or not your order is eligible for a refund give us a call on 0800 332 250 and we will happily assist
9. An email confirming your refund/return of goods will be sent to you

OUR EXCHANGE POLICY

You may return item(s) to us for an exchange within 30 days from the date your order was dispatched. All goods must be unworn, in a re-sellable new condition, original swing tickets and labels still attached.
We will dispatch your new item(s) within 2 working days from the date we receive your item(s).
We offer free exchanges on all domestic orders (some exclusions apply). Exchanges on international orders are returned at the customer’s own cost. There will be additional costs associated with the delivery of your exchanged item(s).

TO RETURN AN ITEM FOR AN EXCHANGE:

1. Fill out the returns form enclosed in your order, detailing the size and/or colour you wish to exchange for
2. Re-seal your item(s) in the original courier packaging (if you do not have the original courier packaging, re-package using a suitable alternative)
3. Ensure the returns form is filled out and is enclosed inside your package
4. Apply the address label and courier sticker (you should have received these with your order) to the outside of the packaging
5. Call Courier Post on 0800 268 743 to arrange a free pick up. Simply let them know that you have a pre-paid courier sticker
6. Once your exchange has been receipted, we will assess its eligibility for an exchange based on our exchange policy
7. If eligible and we have the available stock, we will courier your new item to you free of charge and an email confirming your exchange will be sent to you
8. If ineligible, or we don’t have stock available, we will make contact with you with regards to how to best proceed with your exchange

DAMAGED OR FAULTY GOODS:

In the instance that you receive a faulty item; your item has been damaged in transit; or the goods you have received are incorrect, we will cover the cost to return your order to us and return a replacement back to you free of charge.